Legal
Privacy Policy
Last updated: July 26, 2026
At CalmiMind, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, pet symptom checklists, and related services.
1. Information We Collect
We may collect:
- Your name and email address when you create an account.
- Information you provide about your pet, such as species, breed, age, weight, and selected signs or symptoms.
- Your ZIP code or approximate location when you use the feature to find nearby veterinary services.
- Basic website and device information collected when you use CalmiMind.
- Limited payment and transaction information provided by Stripe. CalmiMind does not store your complete payment-card details.
2. How We Use Information
We use the information you provide to:
- Create and manage your account.
- Personalize your pet’s profile and checklist experience.
- Generate checklist results based on the signs you select.
- Save your pet information and checklist history.
- Help you find nearby veterinary services.
- Process your annual CalmiMind Membership and any additional-pet charges, including renewals.
- Provide customer support.
- Maintain and improve CalmiMind.
We do not sell or rent your personal information. We may use aggregated or de-identified information to improve the CalmiMind experience.
3. Health Guidance Disclaimer
CalmiMind provides informational guidance based on the signs and observations selected by the user. It is not a substitute for professional veterinary advice, examination, diagnosis, or treatment, and checklist results may not identify every condition or emergency. Always consult a licensed veterinarian regarding concerns about your pet’s health.
If you believe your pet may be experiencing a life-threatening emergency, contact a licensed veterinarian or emergency animal hospital immediately. Do not delay emergency care while using CalmiMind. See our Terms of Service for the full disclaimer.
4. Data Storage & Security
Your information may be stored on your device or in cloud infrastructure used to operate CalmiMind.
We take reasonable measures to protect information from unauthorized access, loss, misuse, or disclosure. However, no website, application, or internet transmission method can be guaranteed to be completely secure.
Account and pet information may remain available for as long as your CalmiMind account remains active to support your membership, unless you request deletion. To request deletion of your account and pet data, email support@calmimind.com.
5. Third-Party Services
CalmiMind may use third-party services to provide certain features, including:
- Stripe for secure payment processing.
- Google Maps to help locate nearby veterinary services.
- Analytics services to understand website use and improve performance.
These services have their own privacy policies and may process information according to their terms. CalmiMind shares information with these providers only as reasonably necessary to provide and operate the requested services.
6. Children’s Privacy
CalmiMind is intended for adults and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take reasonable steps to remove it.
7. Contact Information
If you have questions, concerns, or a request regarding this Privacy Policy — including access to, correction of, or deletion of your information — contact us at support@calmimind.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to CalmiMind, our services, or applicable laws. When we make updates, we will revise the “Last updated” date at the top of this page.