Terms of Service

1. Acceptance of Terms

By accessing or using CalmiMind, you agree to these Terms of Service.

We may update these Terms from time to time. Your continued use of CalmiMind after updates are posted means you accept the revised Terms.

2. Informational Use Only

CalmiMind provides informational guidance to help pet owners better understand their pet's signs and determine an appropriate next step.

CalmiMind does not provide veterinary medical advice, diagnosis, examination, treatment, or prescriptions.

The information provided should never replace the advice or judgment of a licensed veterinarian.

4. Your Responsibility

You remain responsible for all decisions regarding your pet's care.

CalmiMind provides guidance based only on the information entered by the user.

Checklist results may not identify every illness, emergency, or medical condition.

Always use your own judgment and consult a licensed veterinarian whenever appropriate.

5. Accounts, Membership & Billing

5.1 Your account

Creating an account allows you to access your saved pets, checklist history, and other available features. You are responsible for maintaining the confidentiality of your account credentials.

One membership belongs to one account. A membership is personal to the account holder and may not be shared, transferred, or resold. We may limit or manage simultaneous device access to protect account security.

5.2 Membership plans, currency and taxes

CalmiMind Membership is offered in two plans, each available with monthly or yearly billing: 1 pet for $5 per month or $40 per year, and 2 pets for $8 per month or $60 per year. Each additional pet is $4 per pet per month or $25 per pet per year, matching the billing period of your membership. Your membership always has a single billing period covering every pet on the account.

All prices are shown in U.S. Dollars (USD). Applicable taxes may be added at checkout.

5.3 One membership, one shared renewal date

Your account has one membership with one shared renewal date. Every pet on your account renews together on that date. Where your membership includes approved additional pets, the renewal charge is a single combined amount covering both your membership plan and every approved additional pet on the account.

5.4 Automatic renewal authorization

Your membership renews automatically — every month on a monthly membership, or every year on a yearly membership. By completing checkout you authorize CalmiMind, through our payment processor, to charge your saved payment method the applicable amount on each renewal date until you cancel. You may cancel at any time; cancellation stops the next renewal and your access continues to the end of the period you have already paid for. Unused time is not refunded.

5.5 Moving from the 1-pet plan to the 2-pet plan

You may move from the 1-pet plan to the 2-pet plan at any time and choose when the change begins. If you choose to activate it now, you pay a fixed one-time fee of $20, the second pet becomes available immediately, your renewal date does not change, and your membership renews at $60 per year. On a monthly membership there is no fixed one-time fee: if you choose to activate the change now, you pay only the prorated difference for the remaining part of the month you have already paid for, shown to you for approval before it is charged, and your membership then renews at $8 per month on your existing renewal date. If you choose to start at renewal, you are charged nothing today, keep your current pet allowance until your renewal date, and are then charged the full amount for the new plan. Yearly memberships never use proration, day-by-day calculations or partial charges.

5.6 Additional pets (Pet #3 and beyond)

Additional pets are available only after the 2-Pet Membership is active on your account. Additional pets therefore begin with Pet #3. A membership on the 1-pet plan must first move to the 2-pet plan before any additional pet can be added.

Each additional pet is part of your single membership and renews on your shared membership renewal date. You may activate an additional pet now — for a fixed one-time charge of $25 on a yearly membership, or for the prorated remainder of the current month on a monthly membership, shown to you before it is charged — or start it at your next renewal at no charge today.

Additional-pet access requires an active CalmiMind Membership. If your membership ends, access ends for the membership and all connected pets at the same time.

5.7 Downgrades, pet removal and pets above your allowance

Moving from the 2-pet plan to the 1-pet plan, or removing an additional pet, takes effect at your next renewal date only. Every pet remains covered until then. Refunds are governed by Section 9.

If, after a downgrade or the removal of an additional pet takes effect, your account holds more pets than your plan allowance covers, no pet record is deleted. You will be asked to select which pets remain active up to your allowance. Pets that are not selected become inactive: their information is retained, and they can be made active again at any time by selecting them instead of another pet, or by increasing your allowance under these Terms.

Deleting a pet does not automatically cancel or reduce the membership price. Membership changes follow the approved membership rules and renewal schedule.

5.8 Failed renewal payments

If a renewal payment fails, your access remains active for 7 days while payment is retried. If payment has not succeeded by the end of that period, access ends for your membership and all connected pets. No further extension is granted.

5.9 Cancellation

You may cancel at any time from your billing settings. Canceling stops future renewals; access continues until the end of the period you have already paid for.

5.10 Grandfathered memberships

Memberships purchased before the introduction of the two-plan pricing continue to include 2 pets at their original annual price for as long as the membership remains active and is not canceled.

6. Third-Party Services

CalmiMind may use third-party services, including:

• Stripe
• Google Maps
• Analytics services

These providers operate under their own Terms and Privacy Policies.

7. Intellectual Property

All CalmiMind content, including text, symptom checklists, recommendations, graphics, logos, branding, software, and design, is owned by CalmiMind or its licensors and is protected by applicable intellectual property laws.

The content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

8. Service Availability & Limitation of Liability

We work to keep CalmiMind available and operating reliably, but we do not guarantee uninterrupted availability or that the Services will always be error-free.

To the fullest extent permitted by applicable law, CalmiMind and its creators shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of, or inability to use, the Services.

This includes decisions made based on checklist results or delays in seeking veterinary care.

9. Refund Policy

This section is the sole statement of CalmiMind's refund policy. Section 5 governs when membership changes take effect; this section governs refunds.

Because CalmiMind provides immediate access, membership charges, additional-pet charges and fixed one-time upgrade fees are final and are not refunded for change of mind, accidental purchases, or partial use of the Services.

CalmiMind does not issue prorated or partial refunds and does not credit or refund unused time on any plan or additional pet, including where a plan is downgraded, an additional pet is removed, a pet is deleted, or a membership is canceled.

If you believe you were charged more than once for the same purchase or experienced a verified billing error, please contact support@calmimind.com so we can investigate.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to CalmiMind, our Services, or applicable laws.

When we make changes, we will revise the “Last updated” date at the top of this page.

11. Contact Information

If you have questions regarding these Terms of Service, please contact: support@calmimind.com